1. What Is a Return?
A return applies when a handcrafted Ecobappa idol is delivered to you and arrives damaged, defective, or materially different from what you ordered. Because our idols are delicate and biodegradable, returns are accepted only under specific conditions.
2. Return Timeframe
You may request a return or exchange within 48 hours of delivery. We strongly recommend taking clear photos or a short video while opening the package to help us verify any issue quickly.
3. How to Request a Return or Exchange
To begin a return or exchange, please email us at:
📧 ecobappa.com@gmail.com
Include the following details:
-
Order number
-
Reason for return
-
Clear photos/videos showing the issue
Our team will review your request and guide you through the next steps.
4. Conditions for Returns
To be eligible for a return or exchange:
-
The idol must be unused and in its original condition
-
Original packaging must be intact
-
Damage must not be due to customer mishandling
Products that are used, altered, or improperly handled may not be eligible for return.
5. Refund or Replacement Options
Once approved after inspection, you may choose:
-
A full refund to your original payment method, or
-
A replacement idol (subject to availability)
Because each idol is handcrafted, exact replicas cannot always be guaranteed.
6. Refund Processing Time
After we receive and verify the returned product:
-
Refunds are processed within 2–5 business days
-
Bank or payment gateway processing time may vary
7. Return Shipping
After approval:
-
We may arrange a pickup, or
-
Ask you to ship the product back with tracking details
Shipping costs may apply unless the return is due to damage or a mistake from our side.
8. Items Not Eligible for Return
-
Used, immersed, or decorated idols
-
Items damaged due to improper handling
-
Requests made after 48 hours of delivery
9. Contact & Support
For any questions regarding returns or exchanges, contact us at:
📧 ecobappa.com@gmail.com
(We usually respond within 48 hours.)