Cancellation Policy – Ecobappa

Last Updated: January 2026

Thank you for shopping with Ecobappa! We understand that sometimes plans change. This Cancellation Policy explains when and how you can cancel your order, how we handle cancellations, and any applicable refunds.

1. What Is a Cancellation?

A cancellation is when you request to stop your order from being processed and completed after it has been placed but before it has shipped.

2. When Can You Cancel Your Order?

  • You may request order cancellation anytime before the item is shipped.

  • Because our idols are handcrafted and prepared specifically for each order, once production begins or the order is shipped, we typically cannot cancel the order.

3. How Do You Cancel an Order?

To request cancellation, please email us at:
📧 ecobappa.com@gmail.com

Please include:

  • Your Order Number

  • Reason for cancellation

  • Any supporting information

Our team will review your request and respond as quickly as possible.

4. Approval of Cancellation

Cancellation requests are reviewed on a case-by-case basis. We aim to support genuine needs, including unforeseen circumstances. However:

  • We cannot guarantee cancellation approval for every request.

  • Orders in production or shipped cannot normally be cancelled.

If your cancellation request is accepted, we’ll confirm it by email.

5. Refund After Cancellation

If a cancellation is approved:

  • A refund will be initiated using your original payment method.

  • Payment gateway and administrative charges may be deducted if applicable.

  • Refund timing depends on your bank or payment provider’s processing times.

Please allow 7–14 business days for the refunded amount to reflect in your account.

6. When Cancellation May Not Be Possible

We may not accept cancellation requests in the following situations:

  • The order has already been processed or shipped

  • The idol is already handcrafted and on its way to fulfillment

  • Custom or made-to-order products (which cannot be restocked)

7. Contact Us

If you have any questions about order cancellation, please reach out:
📧 ecobappa.com@gmail.com
We strive to respond within 24–48 hours.